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Help Desk Support Technician buy in US, Free Classifieds Ads

Ideal candidate will receive, record, and reconcile customer/end user technical questions on use and implementation of computer products in a timely and detail oriented manner. DUTIES AND RESPONSIBILITIES: Monitor and respond quickly and effectively to requests received through the IT helpdesk Assists customers/end users with questions on product installation, usage, and implementation by phone and email Responds to and investigates customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner Maintain daily performance of computer systems Answers customer inquiries and provides appropriate technical and/or product-related information Researches and resolves customer complaints and/or billing issues Obtains customer feedback information Effectively communicates customer issues and concerns to all applicable internal staff members Documents all contacts, actions, and responses in customer database Organizes and maintains file system; files correspondence and other records Maintains working knowledge of products and/or services Prepares reports and correspondence as needed Performs other related duties as assigned by management
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the US. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Req ID: 02760-9501576028
Functional Role: Help Desk/Tech Support I
Country: USA
State: NJ
City: Bordentown
Postal Code: 08505
Compensation: DOE
Requirements: REQUIREMENTS: Windows OS iOS and Android Mobile Devices Office applications: Outlook, Word, Excel, Adobe, etc. Laptop and Desktop Hardware troubleshooting Active Directory Email setup and troubleshooting Network troubleshooting Printer install and troubleshooting Workstation imaging and prep for deployments

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